Track order
Where is my pair?
Every order moves through the stages below. Enter your order number and the phone you ordered with, and see exactly where yours is — including the courier and tracking number once it ships.
The stages of a commission
01
Inquiry
Your brief is with the studio and a designer is reviewing it.
02
Quote
We've sent your quote and the next steps.
03
Payment received
Confirmed — your pair is booked onto the schedule.
04
Concept
An artist is sketching your design.
05
Your approval
We send the concept over on WhatsApp and agree any changes there.
06
Painting
On the bench. Drawn, layered, and painted by hand.
07
Sealing & QC
Protective sealers, a waterproof finish, and a final inspection.
08
Shipped
On its way with a courier tracking number, sent to you on WhatsApp.
09
Delivered
One of one, on your doorstep. Send us a photo of the first wear.
Once your pair ships, the courier and tracking number appear in the checker above, and we email them to you too — domestic orders typically deliver in 2–4 working days, international in 4–8.