What Comes With Your Custom AF1 When It Arrives

A finished custom AF1 arrives in protective packaging built for a tracked courier journey rather than a retail shelf, and knowing what to expect when the parcel actually turns up removes some of the uncertainty of waiting on a pair you have only seen in progress photographs, if at all. The pair itself has already been photographed at the studio before it shipped, both for your own record and for the studio's portfolio unless you asked us not to use it.

Before the parcel arrives, you will already have the tracking number, sent directly once your pair ships, covered fully in tracking your custom AF1. That means the arrival itself should not be a surprise; you will know roughly when to expect it and be able to check its progress with the courier directly rather than waiting blind.

Every order includes a care card alongside the shoes, setting out how to look after the paint from the first day rather than leaving you to guess. The short version, covered in full in how to care for hand-painted sneakers, is to wipe gently with a soft, damp cloth, avoid machine washing or soaking, keep the pair out of direct sunlight when not worn, and steer clear of harsh solvents. Reading it before you wear the pair for the first time is worth the two minutes it takes.

Inspect the pair as soon as it arrives, before wearing it outdoors, and check the artwork closely against what you confirmed in your brief. This is the moment the studio's own touch-up promise applies most directly: anything visibly wrong with the paint on arrival is put right entirely at the studio's cost, covered fully in what if you do not like your custom AF1, and catching it immediately rather than after weeks of wear makes that far easier to resolve cleanly.

If the pair was a gift and the recipient is seeing it for the first time on arrival, the unboxing moment is often the point where the specificity of the brief actually lands, a painted date, a private detail, a motif that means something only to them. That is worth remembering when deciding how much of the surprise to reveal beforehand versus letting the pair itself do that work.

There is nothing about the packaging or the arrival that requires special handling beyond ordinary care with any parcel. It is built to survive a tracked courier journey without the paint being damaged in transit, which is part of why the studio insists on tracked shipping rather than an untracked, unprotected postal option for a pair that took days to paint.

For what happens between payment and the parcel actually arriving, tracking your custom AF1 walks through every stage in order.

Check your pair against your brief the moment it arrives, and tell us immediately if anything looks wrong. Caught early, it is always put right at our cost.